Privacy Policy

Effective Date: 01 January 2024

Toners.Co.Ke ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. We comply with the Kenya Data Protection Act, 2019 and any other applicable data protection laws.

1. Data Controller

Toners.Co.Ke is a brand under Natra Tech EA Ltd, registered in Kenya.

Address: P.O Box 105092-00101 Nairobi Email:info@toners.co.ke

We are the Data Controller of your personal data as described in this Privacy Policy.

2. What Personal Data We Collect

We may collect and process the following personal data:

a. Information You Provide Directly:

Full name

Phone number

Email address

Billing and shipping address

Payment details (processed securely via third-party providers)

b. Automatically Collected Information:

IP address, browser type, device information

Pages visited and time spent

Referring websites

Data collected via cookies (see Cookie Policy below)

We use Google Analytics for tracking user interactions, and advertising platforms like Meta (Facebook/Instagram) and Google Ads for remarketing purposes.

3. Legal Basis for Processing Data

We process your personal data on the following lawful bases:

Your consent (for email marketing, cookies, etc.)

Contract performance (fulfilling your orders)

Legal obligations (e.g. tax compliance)

Our legitimate interests (e.g. fraud prevention, improving services)

4. How We Use Your Information

We use the information collected to:

Process and deliver your orders

Communicate order updates and respond to inquiries

Improve our services, products, and website functionality

Provide marketing communication (only with your consent)

Detect fraud, enforce our terms, and ensure safety

5. Cookies and Tracking Technologies

We use cookies to:

Understand website traffic and usage

Save your preferences

Deliver relevant advertisements

You may choose to accept or decline cookies via your browser settings or our cookie consent popup.

6. Sharing of Personal Data

We do not sell your data. We may share your data with:

Service providers (e.g. delivery partners, payment processors like M-Pesa)

Technology providers (e.g. Google, Meta)

Regulatory authorities, if required by law

7. Data Transfers Outside Kenya

Some of your data may be processed or stored outside Kenya (e.g., by Google or Meta). We ensure all transfers comply with Section 48 of the Kenya Data Protection Act.

8. Data Security

We implement technical and organizational safeguards including:

HTTPS encryption

Secure data storage

Access controls and regular audits

9. Data Retention

We retain your data only as long as necessary:

Order and transaction data: 6 years (tax/audit compliance)

Marketing data: until consent is withdrawn

10. Your Rights

Under the Kenya Data Protection Act, you have the right to:

Access your personal data