Privacy Policy
Privacy Policy for Toners.Co.Ke
Effective Date: 01 January 2024
Toners.Co.Ke ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. We comply with the Kenya Data Protection Act, 2019 and any other applicable data protection laws.
1. Data Controller
Toners.Co.Ke is a brand under Natra Tech EA Ltd, registered in Kenya.
Address: P.O Box 105092-00101 Nairobi Email:info@toners.co.ke
We are the Data Controller of your personal data as described in this Privacy Policy.
2. What Personal Data We Collect
We may collect and process the following personal data:
a. Information You Provide Directly:
Full name
Phone number
Email address
Billing and shipping address
Payment details (processed securely via third-party providers)
b. Automatically Collected Information:
IP address, browser type, device information
Pages visited and time spent
Referring websites
Data collected via cookies (see Cookie Policy below)
We use Google Analytics for tracking user interactions, and advertising platforms like Meta (Facebook/Instagram) and Google Ads for remarketing purposes.
3. Legal Basis for Processing Data
We process your personal data on the following lawful bases:
Your consent (for email marketing, cookies, etc.)
Contract performance (fulfilling your orders)
Legal obligations (e.g. tax compliance)
Our legitimate interests (e.g. fraud prevention, improving services)
4. How We Use Your Information
We use the information collected to:
Process and deliver your orders
Communicate order updates and respond to inquiries
Improve our services, products, and website functionality
Provide marketing communication (only with your consent)
Detect fraud, enforce our terms, and ensure safety
5. Cookies and Tracking Technologies
We use cookies to:
Understand website traffic and usage
Save your preferences
Deliver relevant advertisements
You may choose to accept or decline cookies via your browser settings or our cookie consent popup.
6. Sharing of Personal Data
We do not sell your data. We may share your data with:
Service providers (e.g. delivery partners, payment processors like M-Pesa)
Technology providers (e.g. Google, Meta)
Regulatory authorities, if required by law
7. Data Transfers Outside Kenya
Some of your data may be processed or stored outside Kenya (e.g., by Google or Meta). We ensure all transfers comply with Section 48 of the Kenya Data Protection Act.
8. Data Security
We implement technical and organizational safeguards including:
HTTPS encryption
Secure data storage
Access controls and regular audits
9. Data Retention
We retain your data only as long as necessary:
Order and transaction data: 6 years (tax/audit compliance)
Marketing data: until consent is withdrawn
10. Your Rights
Under the Kenya Data Protection Act, you have the right to:
Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Object to or restrict data processing
Withdraw consent at any time
To exercise these rights, contact us at: info@toners.co.ke
11. Contact Us
If you have any questions or complaints about how we handle your data: Email: info@toners.co.ke
Phone: 0719-837005 | 0717-837005 | 0750- 837005
You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.
We reserve the right to amend this Privacy Policy at any time. Changes will be posted on this page.